Our company protects consumer rights and prioritizes after-sales customer satisfaction. Any dissatisfaction with the products you have purchased, any problems arising from production and service are meticulously evaluated and resolved as soon as possible.
You can find below the conditions necessary for us to serve you better and faster regarding product return. If any of these are missing, product returns are not accepted.
ARTICLE 1 – Requirements for Return
- PRODUCT TO BE RETURNED
- SHIPMENT RECEIPT OF THE PRODUCT TO BE RETURNED (with all copies)
1. Product to be Returned
a) Returns of used or damaged products are not accepted.
b) The product to be returned must be delivered as received within 30 days, complete and undamaged with the standard accessories.
2. Shipment Receipt of the Product to be Returned
a) For the return process, the product's delivery receipt must be sent.
ARTICLE 2 About Other Terms and Return Shipping Fees
a) If the product/products you want to return are defective, if they are sent with our contracted cargo companies, the cargo fee is covered by our company.
b) In case the products received by us are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us. The time for the refund to be reflected in your account is at the discretion of your bank. Refunds made to the credit card are reflected in the account within 7 days.
c) The shipping cost of the products to be returned belongs to the BUYER. Submissions paid by the other party will not be accepted.
2.1. Sending the Returned Product
The product to be returned can only be received by the contracted cargo companies. Apart from this, the return and transportation costs of the products that are received by any cargo company will not be accepted.
General return conditions are as follows;
- Returns must be made with the original box or packaging.
- The return of products whose original box/packaging is damaged (products with a shipping label attached on the original box and banded with a cargo duct tape are not accepted) that have lost their resale feauture feature and that cannot be purchased by another customer are not accepted.
- You must send a petition including the original delivery receipt (all copies you have) and the reason for the return, along with the product you want to return.
2.2. Order Cancellation
Dear customers, you can cancel your orders that you gave wrong or gave up. Sometimes e-mails are checked late due to the intensity. There is a possibility that the product has been shipped. If the product is not shipped in the cancellation process, the entire fee will be refunded by the method you performed the transaction. If the product has been shipped, the shipping fee or fees will be deducted and returned.
Product Return Address:
(…. Cargo Recipient Code:)
2.3. If the Purchased Product Price Is Not Paid:
If the BUYER does not pay the price of the purchased product or cancels it in the bank records, the SELLER's obligation to deliver the product ends.
2.4. Shopping Made with Unauthorized Use of Credit Card:
After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the SELLER by the relevant bank or financial institution, the BUYER must return the product subject to the contract within 3 days at the SELLER's expense.
2.5. If it is not Delivered in Product Period for Unpredictable Reasons:
If force majeure occurs that the SELLER cannot foresee and the product cannot be delivered on time, the BUYER is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product, or the postponement of the delivery until the obstacle is removed. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.
2.6. The Buyer's Obligation to Check the Product
The buyer will check the goods subject to the contract before receiving them; dents, broken, torn packaging, etc. it will not take delivery of damaged and defective goods/services from the cargo company. The delivered goods/services will be considered to be undamaged and intact. The BUYER is obliged to carefully protect the goods/service after delivery. Goods/services should not be used if the right of withdrawal is to be exercised. The Invoice must also be returned with the product.
2.7. Right of Withdrawal
BUYER; may use the right to withdraw from the contract by rejecting the goods without any legal or criminal liability and without giving any reason, provided that the SELLER is notified via the contact information below, within 14 days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated.
2.8. Contact Information to Notify the Seller of the Right of Withdrawal
COMPANY NAME:
NAME SURNAME/TITLE:
ADDRESS:
E-MAIL:
TELEPHONE:
FAX:
a) Duration of the Right of Withdrawal
If it is a service purchased by the buyer, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer.
The costs arising from the use of the right of withdrawal belong to the SELLER.
In order to exercise the right of withdrawal, written notification must be given to the SELLER by registered mail, fax, or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of the "Products for which the Right of Withdrawal cannot be Used" regulated in the contract.
b) Using of the Right of Withdrawal
The invoice of the product is delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of institutions cannot be completed unless a Return Invoice is issued.)
The return form, the box of the products to be returned, the packaging, if any, along with the standard accessories must be delivered in full and undamaged.
c) Return Conditions
The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the date of receipt of the withdrawal notification to the BUYER and to return the goods within 20 days.
If there is a decrease in the value of the goods for some reason caused by the BUYER's defect or if a refund becomes impossible, the BUYER is obliged to compensate the SELLER's damages at the rate of the defect. However, the BUYER is not responsible for changes and disruptions caused by the proper use of the product or product during the right of the withdrawal period.
If the amount of the campaign limit set by the SELLER is reduced due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.
